We do NOT accept any return or exchange without rational reasons. Returns must be arranged within 5 days. We will offer refund only of products which are defected, or sent by mistake. We couldn't accept returns on following condition:
a. Special Orders - product and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required.
B. Specialty Items – product and other items on Sale or Price Reduced & Non-stock.
C. Wrong Size & Wrong Color & Wrong Style & Unsatisfied Style ordered by yourself - We have no control and accept no responsibility for the size/ color /style you select for your merchandise.
Step One: Get a Return Authorization number
Finish and send a return request to customer service mailbox within 5 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Once Customer Service approves your request, Return Authorization Number will be attached in the confirmation email; Packages without Return Authorization Number will be REFUSED and will not be refunded or exchanged.
Step Two: Inspect merchandise
All returned or exchanged items must:
be unworn / unaltered / unwashed/ odorless
have original tags attached in original positions
be in perfect condition
have no stains, rips, odors or damage of any kind
be returned with all accessories including shawl and straps
Step Three: Ship merchandise to DRESSCE Warehouse
Please be sure that the item(s) can be sent out within 5 days after you get the Return Authorization Number, or we reserve the right to refuse the return. Put your Return Authorization Number clearly on the outside of the package. Please send item(s) and offer us the tracking number and tracking website within 5 days from the time you get the Return Authorization Number from us, or we will Not accept return and refund after 5 days.
Dressce only accepts prepaid packages. We do not accept C.O.D.
If it's a mistake made by us, then you will be reimbursed for the return
If the product are not in their original condition, we may charge higher processing fee to cover our lose. Your order may not be refundable if the product turn out to be impossible to be resold!
Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.
Step Four: Credit or Exchange
Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.